Frequently Asked Questions

What services do you offer as an Amazon FBA prep company?

We offer a comprehensive range of FBA prep services, including product labeling, inspection, bundling, kitting, polybagging, and more.

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How does your pricing structure work? Are there any hidden fees?

Our pricing is transparent and competitive. Having 10yrs of experience as FBA sellers we understand how the hidden charges hurt your margins hence we are offering a flat rate per unit structure . Details would be shared with you separately.

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What is your turnaround time for preparing and shipping products to Amazon fulfillment centers?

Our typical turnaround time is between 72 hours but it can vary depending on factors like order volume and complexity. We're committed to quick and efficient service, and we can discuss rush options for urgent orders.

 

Can you handle a wide range of product types and sizes?

Yes, we can handle a diverse range of products, including various sizes and categories. Our experienced team has the expertise to prep products of all kinds.

 

What quality control measures do you have in place to ensure product accuracy and compliance with Amazon's standards?

We have rigorous quality control processes in place, including thorough inspections and adherence to Amazon's guidelines. Our goal is to ensure your products arrive at Amazon fulfillment centers in perfect condition.

 

Do you offer labeling services, and how do you ensure accurate and compliant labeling?

Yes, we provide labeling services, and we take labeling accuracy seriously. We use professional labeling equipment and verify compliance with Amazon's labeling requirements.

 

What steps do you take to safeguard the condition of products during the prep process, especially for fragile items?

We take extra care with fragile items, using appropriate packaging materials and methods to prevent damage during prep and transit. Our team is trained to handle delicate products.

 

Do you provide bundling or kitting services for products sold as sets or bundles on Amazon?

Absolutely! We offer bundling and kitting services to help you create product sets and bundles that meet Amazon's requirements.

 

How do you handle returns or products that need to be removed from Amazon's inventory?

We can assist with returns and removals. We follow Amazon's procedures to ensure products are processed correctly, whether they're being returned to you or disposed of as necessary.

 

What security measures do you have in place to protect clients' products while they are in your facility?

Security is a top priority. Our facility is equipped with surveillance, access controls, and inventory tracking systems to safeguard your products while they are in our care.

 

Can you accommodate rush orders or seasonal spikes in demand?

Yes, we understand that the e-commerce landscape can be unpredictable. We have the capacity to accommodate rush orders and seasonal spikes in demand. Please contact us with your specific requirements, and we'll work with you to meet your deadlines.

 

What is your process for handling discrepancies or errors in product prep or labeling?

While we strive for perfection, errors can occasionally occur. In such cases, we have a dedicated team to investigate and rectify any discrepancies promptly. Your satisfaction is our top priority.

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Are there any volume discounts available for larger orders or ongoing partnerships?

We offer volume discounts for larger orders and are open to discussing special pricing for ongoing partnerships. Our goal is to provide cost-effective solutions for your business needs.

 

What sets your company apart from other FBA prep services in terms of quality and customer support?

We offer the most competitive pricing in the market while maintaining our unwavering commitment to quality, attention to detail, and exceptional customer support. We view ourselves as an extension of your team, dedicated to your success.

 

Do you have any success stories or client testimonials that demonstrate the effectiveness of your services?

Absolutely! We have a portfolio of success stories and satisfied clients who have seen improvements in efficiency, cost savings, and overall business success since partnering with us. We'd be happy to share these testimonials with you.

 

Can you handle international shipments and customs documentation if products are sourced globally?

Yes, we have experience with international shipments and can assist with customs documentation. We can streamline the process to ensure your global sourcing is as smooth as possible.

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What information do you need from clients to get started with your services?

To get started, we'll need some basic information about your products, expected order volumes, and specific prep requirements. Our onboarding process is straightforward, and we'll guide you through it.

 

How do clients communicate with your team, and what is the typical response time for inquiries or support requests?

You can communicate with us via email or phone. Our dedicated support team strives to respond to inquiries within 24 hours during our business hours. Urgent matters are addressed promptly.

 

Are there any restrictions on the types of products or brands you can work with?

While we can work with a wide range of products and brands, there may be restrictions on certain restricted or prohibited items. We'll work with you to ensure compliance with Amazon's policies.

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What is the process for onboarding new clients, and how quickly can they begin using your services?

Our onboarding process is efficient, and you can typically start using our services within one week after completing the necessary paperwork and providing product details.

Can you provide references from other Amazon sellers who have used your services?

Absolutely! We'd be happy to provide references from our satisfied clients who can speak to their positive experiences with our services. Nivi Stores / NFS

 

What measures do you have in place to protect clients' confidential and proprietary information?

We take data security seriously and have strict protocols in place to protect your confidential information. Our team is trained in data handling and confidentiality.

 

Do you offer any additional services, such as storage or inventory management, for Amazon sellers?

Yes, we offer additional services like storage and inventory management to help streamline your Amazon operations further. Let us know your specific needs, and we can tailor a solution for you.

What steps do you take to stay updated with Amazon's policies and requirements for FBA prep?

We have a dedicated team that closely monitors updates to Amazon's policies and requirements. We adapt our processes and procedures accordingly to ensure compliance.

 

How do you handle shipping and transportation of products to and from your facility, especially if clients are located outside of Georgia?

We can coordinate shipping and transportation to and from our facility, regardless of your location. We work with trusted logistics partners to ensure safe and timely delivery.